Privacy policy

Information we collect

We collect information you provide directly when you contact us, request a home valuation, submit an inquiry form, or communicate with us through this website. This may include your name, email address, phone number, the city or area you are inquiring about, and any message or details you choose to include.

We may also collect certain information automatically when you visit our website, including your IP address, browser type, device type, referring URL, and the pages you view. This data is collected through analytics services and standard web server logs, and helps us understand how visitors use our site and improve our services.

How we use your information

We use the information we collect to respond to your inquiries, connect you with a VIA Realty Partners agent, and provide the real estate services you have requested. Your contact details may be used by a VIA Realty Partners agent or an affiliated team member to follow up on your inquiry via phone or email.

We may also use your information to send you relevant updates about listings, market conditions, or services we think may interest you. You may opt out of these communications at any time by following the unsubscribe instructions in any message or by contacting us directly.

Information sharing and third-party processors

We do not sell or rent your personal information to third parties. We may share your information with the following categories of service providers who assist us in operating our website and delivering our services:

• Customer relationship management (CRM): Contact form submissions are transmitted to FollowUpBoss, a real estate CRM platform operated by Fello Inc., to facilitate agent follow-up. Information transmitted includes your name, email address, phone number, and your inquiry message. FollowUpBoss processes this data subject to its own privacy policy.
• Web analytics: We use web analytics services, which may include Google Analytics, to collect aggregated, non-identifying information about how visitors interact with our website. These services may use cookies and similar tracking technologies.
• Website hosting and infrastructure: Our website is hosted by third-party infrastructure providers. These providers process technical data (such as IP addresses and server logs) in the ordinary course of hosting operations.

We may also disclose your information if required by law — such as in response to a valid court order, subpoena, or government request — or to protect the rights, property, or safety of VIA Realty Partners, our clients, or the public.

Data retention

We retain personal information you submit through this website for as long as reasonably necessary to fulfill the purpose for which it was collected — generally the duration of a client relationship plus a reasonable period thereafter — unless a longer retention period is required by law. Contact form data transmitted to our CRM is subject to the retention policies of that platform. You may request deletion of your information at any time by contacting us at info@viarealtynwi.com.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and support analytics functions. Cookies are small text files stored on your device by your browser. You can control cookie settings through your browser preferences; however, disabling cookies may affect certain features of the site.

Analytics cookies collect information in an aggregated, anonymized form and do not identify you personally. To opt out of Google Analytics tracking across websites, you may install the Google Analytics Opt-out Browser Add-on.

Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal that you can enable to request that websites not track your browsing activity. Our website does not currently respond to DNT signals from browsers. If you wish to limit tracking, you may manage cookie settings directly through your browser or use the Google Analytics opt-out tool described above.

Data security

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses encrypted HTTPS connections for all form transmissions. However, no method of transmission over the internet is completely secure. We encourage you to contact us promptly if you believe your information may have been compromised.

Children's privacy

This website is not directed to children under the age of 13 and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@viarealtynwi.com and we will take prompt steps to delete it.

Your rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion of your data by contacting us at info@viarealtynwi.com. We will respond to your request within a reasonable timeframe.

If you have previously opted into marketing communications, you may unsubscribe at any time by following the unsubscribe instructions in any message or by contacting us directly.

California and Virginia residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your California rights, contact us at info@viarealtynwi.com.

If you are a Virginia resident, you may have rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, delete, and obtain a copy of your personal data. To exercise your Virginia rights, contact us at the same address above.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of the website following any changes constitutes your acceptance of the updated policy.

Contact us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: